Technical Support Team Lead

Technical Support Team Lead

Sofia, Bulgaria
Job Type: 
Reference Number: 
  • Tier 3 support to the Company’s customers: installing company products and supporting systems
  • Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations
  • Deliver lecture-based and hands-on training courses for customers or partners (resellers, distributors, and OEMs)
  • Site visits and conference calls with customers and partners.
  • Developing & refining internal processes to improve support efficiency and productivity


Our client: 

A global provider of professional digital production and IT development services. As a trusted partner of leading software and interactive agencies worldwide, our client ensures the technological prerequisites for a timely and effective implementation of online campaigns and custom development solutions. 

  • At least 3 years of experience in providing T3 Customer Support for hardware & software products.
  • Experience with leading a technical team.
  • Knowledge of Linux/Unix (Administration level)
  • Experience with operating and configuring major vendors’ network equipment such as switches and routers
  • Analysis and diagnosis of highly complicated networking problems

Tech Stack:

  • Extensive knowledge and troubleshooting experience with network equipment and network protocols including IP, L2, L3 protocols
  • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP)
  • Extensive knowledge and troubleshooting experience with Routing - IP Routing protocols (OSFP, BGP, PIM)


Nice to have, but not mandatory: 

  • Ethernet (10/40 GigE) and/or InfiniBand
  • Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI)
  • Strong organizational skills and ability to prioritize/multi-task easily with limited supervision
  • Candidates should have a minimum of a four-year degree from an accredited university or college in Computer Science, or Electrical or Computer Engineering
  • Additional Health Insurance
  • Food Vouchers
  • Internal training and Certification programs
  • Leisure Zone and friendly environment

If you want to take this challenge, don’t hesitate and apply immediately by sending us your CV in ENGLISH!

Confidentiality of all applications is assured. Only short­listed candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
(Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP). 

Position category: 


Software & Services
Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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