SENIOR TECHNICAL SUPPORT SPECIALIST

SENIOR TECHNICAL SUPPORT SPECIALIST

Location: 
Sofia
Job Type: 
Full-Time
Reference Number: 
BW-TS-Q
Obligations: 

Who are we? 
Bulwork is the first IT and BPO recruitment agency in Bulgaria with more than 16 years of significant presence in the market. The company has established a reputation for delivering high-quality services to both candidates and clients. The company respects the candidates and always strives to find the most suitable and challenging job for them.

Our Client: 
One of the best-capitalised lending platforms in the world. They provide guidance and support as well as capital, to build a better financial world for businesses and investors. 

Together we are looking for:

SENIOR TECHNICAL SUPPORT SPECIALIST

Responsibilities: 

- Providing regular updates to internal customers on the progress of their incidents
- Prioritizing faults to meet SLAs
- Support planning, coordination and implementation of fault repairs (incident retrospectives)
- Monitoring and processing alarms from managed network solutions
- Providing ad-hoc reports to senior team members
 

Experience: 

- 3+ years of experience with engineering support including triaging, troubleshooting, and reporting to engineering organizations.
- Practical, solid knowledge of shell scripting and at least one higher-level language (Ruby/PHP preferred)
- Comfortable working knowledge of Linux.
- Github, Databases and Performance tuning experience.
- Skilled in monitoring/alerting tools such as Datadog, NewRelic, Honeybadger, Greylog….
- Skilled in documentation tools such as wikis and Atlassian Confluence.
- Knowledge of JIRA, ticketing processes and flows.

Nice to have, but not mandatory: 
- Experience working under Agile methodology
- Experience with DevOps tools (Docker, Jenkins)

Note that this position requires working on shifts
 

Offer: 

The company will attract you with: 
- Excellent salary
- Additional health insurance
- 25 days annual paid leave
- Sports teams and teambuilding events
- Food vouchers.

If you want to take this challenge, don’t hesitate and apply immediately by sending us your CV in ENGLISH!

Confidentiality of all applications is assured. Only short­listed candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
(Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP).

Operating Systems: 
Linux (Debian, Mandrake, RedHat, SlackWare, SuSe..)
Programming Languages: 
PHP
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Bulwork

Industry: 
Software & Services
Type: 
Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

2018 © All rights reserved. Bulwork Company Ltd.